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Cristalino Lagoon Front Hotel, Restaurant & Spa has an outdoor swimming pool, garden, a restaurant and bar in Bacalar. With free WiFi, this 5-star hotel offers room service and a concierge service. There is free private parking and the property has paid airport shuttle service. The hotel will provide guests with air-conditioned rooms offering a closet, a coffee machine, a minibar, a safety deposit box, a flat-screen TV, a terrace and a private bathroom with a shower. Cristalino Lagoon Front Hotel, Restaurant & Spa provides some accommodations with pool views, and rooms contain a balcony. At the accommodation rooms are equipped with bed linen and towels. The nearest airport is Chetumal International Airport, 21 miles from Cristalino Lagoon Front Hotel, Restaurant & Spa.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (9.5)

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
2 queen beds
1 king bed
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.2
Facilities
8.9
Cleanliness
9.4
Comfort
9.5
Value for money
8.6
Location
9.5
Free WiFi
10
High score for Bacalar
Select topics to read reviews:

See what guests loved the most:

  • Andrew
    Australia Australia
    The hotel is beautiful with direct access to the lagoon. Stunning at night and infinite pool with a view was a treat. Staff were helpful and polite.
  • Vivekananda
    United States of America United States of America
    This is one of the best hotels I've ever stayed in. The service and ambience were both TOP NOTCH. The views were surreal. Can't say enough good things about Viri, Betza, Jessy & Vicente. They made my stay very comfortable. Would 100% recommend...
  • Michael
    United States of America United States of America
    Beautiful location on the lagoon, with multiple piers and two nice swimming pools. The large room was modern and comfortable and included a furnished deck. A very new facility that is beautifully landscaped and maintained and well staffed.

Hotel area info

Restaurants
1 Restaurant On Site

  • Cristalino Bar & Kitchen
    • Cuisine
      Mediterranean
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Modern
    • Dietary options
      Vegetarian

Amenities of Cristalino Lagoon Front Hotel, Restaurant & Spa
Great facilities! Review score, 8.9

Most popular amenities
  • 2 swimming pools
  • Free parking
  • Free WiFi
  • Airport shuttle
  • Restaurant
  • Non-smoking rooms
  • Spa
  • Room service
  • Tea/Coffee Maker in All Rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
View
  • Pool view
  • View
Outdoors
  • Outdoor furniture
  • Sun deck
  • Balcony
  • Terrace
  • Garden
Kitchen
  • Coffee machine
Room Amenities
  • Socket near the bed
  • Clothes rack
Media & Technology
  • Flat-screen TV
Food & Drink
  • Wine/Champagne
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Concierge
  • Baggage storage
  • Tour desk
  • Express check-in/out
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Carbon monoxide detector
  • Adults only
  • Convenience store on site
  • Air conditioning
  • Smoke-free property
  • Private entrance
  • Car rental
  • Fan
  • Ironing facilities
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Room service
2 swimming pools
Pool 1 – outdoorFree!
  • Open all year
  • Adults only
  • Infinity pool
  • Heated pool
  • Beach chairs/Loungers
  • Beach umbrellas
Pool 2 – outdoorFree!
  • Open all year
  • Adults only
  • Infinity pool
  • Heated pool
  • Beach chairs/Loungers
  • Beach umbrellas
Spa
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Beach umbrellas
  • Beach chairs/Loungers
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Sauna
    Additional charge
Languages Spoken
  • English
  • Spanish

House rules

Cristalino Lagoon Front Hotel, Restaurant & Spa takes special requests – add in the next step!

Check-in

From 3:00 PM to 11:30 PM

Check-out

From 12:00 AM to 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children not allowed.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 5 rooms, different policies and additional supplements may apply.

Mastercard Visa American Express Cash is not accepted Cristalino Lagoon Front Hotel, Restaurant & Spa accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

If your stay is during the holidays we remind that the hotel makes an additional charge to the resort fee of $153 usd for the New Year's Gala, it is paid directly to the hotel and is mandatory for all guests, it only applies to the night of December 31. This fee includes access to the celebration, special dinner (food only) and special decoration related to the event

FAQs about Cristalino Lagoon Front Hotel, Restaurant & Spa

  • Room options at Cristalino Lagoon Front Hotel, Restaurant & Spa include:

    • Double
    • Twin
    • Suite

  • The prices at Cristalino Lagoon Front Hotel, Restaurant & Spa may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Cristalino Lagoon Front Hotel, Restaurant & Spa has 1 restaurant:

    • Cristalino Bar & Kitchen

  • Check-in at Cristalino Lagoon Front Hotel, Restaurant & Spa is from 3:00 PM, and check-out is until 12:00 PM.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Cristalino Lagoon Front Hotel, Restaurant & Spa offers the following activities/services (charges may apply):

    • Spa
    • Sauna
    • Massage
    • Spa facilities
    • Swimming pool
    • Spa lounge/Relaxation area
    • Steam room
    • Spa/Wellness packages

  • Cristalino Lagoon Front Hotel, Restaurant & Spa is 1.6 miles from the center of Bacalar. All distances are measured in straight lines. Actual travel distances may vary.