The decor, the pool, the breakfeast, the incredible helpsome attitude From the owners. We loved everything!

Mette Denmark

Prior to our arrival, we were contacted regarding transportation which they scheduled for us at the airport. From the moment we entered the Hotel, we were met with friendly and helpful staff who made every aspect of our stay perfect. The rooms were well appointed, snacks and drinks were provided (unexpectedly), breakfasts were unbelievably delicious. Plus, the staff was available to help with directions, retaurant recommendations, private drivers - even helping me get into my Indian outfit for a wedding! The hotel is peaceful, the pool beautiful and it was much better than we had hoped for. I can highly recommend this hotel!

Natalie United States

The breakfasts were amazing. Chef Karla makes the most delicious and beautiful food!!! Neil and Sara are such wonderful owners. They take the time to make you feel welcome and make sure your stay at the Diplomat is beyond expectations. We especially enjoyed the welcome drink and snacks. The staff is exceptional...Laura made us feel so welcomed at the Diplomat. The rooms are so nicely decorated and the grounds are stunning. It truly is a paradise in Merida.

Griselda United States

Everything! The room was amazing and so comfortable. We got a delicious treat in our room at the end of each day and a personalised hand written message each day which was a really lovely touch. Sara and Neil were the most lovely people who we could have talked to for hours! They were so eager to help us with recommendations etc and are so knowledgeable about the area, plus really passionate which is great to see. The breakfast every day is INCREDIBLE, and in such a beautiful, relaxing setting. The hotel is slightly out of the centre of Merida but we didn’t mind this as it meant we were in a very quiet area plus we enjoyed the 10-15mins walk into town or got a super cheap Uber a couple of times. Would definitely recommend The Diplomat to anyone - we extended our stay an extra day as we didn’t want to leave!

Rachel United Kingdom

I’ll be brief -if you can get a room in this exceptional place, just get it, don’t hesitate, you won’t regret! Thank you Sara, Neil and gorgeous staff for making our stay at The Diplomat an event!!

Edgaras United Kingdom

the breakfasts were special. very original, very creative and very tasty. don't miss the perfect margaritas!! the design of the room and the public areas is beautiful and you can tell the owners really care about the guests experience. everything is clean and shiny. we really enjoyed our stay there and these few days in the hotel felt magical. most important - the owners are managing the place by themselves (with some help of course) so you can also get a chance to meet the most adorable couple - sara & neil. they were both so professional and so helpful - we really loved them. they are also great foodies who knows there way around the place. to make a long story short - this place is highly recommended. do your self a favor & don't miss it.

Gill Israel

Amazing boutique hotel so close to the city but so quiet & peaceful. Great hosts & staff with lots of travel tips. A must stay in Mérida

Michael Australia

Fantastic personal service from Neil and Sara. Every detail covered

Nigel United Kingdom

Honestly one of the best hotels I've ever been to - we stayed as part of our honeymoon and Sara and her team (big shout out to Maria and Carla) made sure our stay felt so special, they just got everything right. In terms of a luxurious base to help you explore the amazing city of Merida you couldn't ask for a better spot. Everything was so well considered, from the incredible homemade breakfasts (a culinary highlight of our 2 weeks in Mexico) to the personal recommendations, local knowledge and proactive/super friendly service - we could've stayed for so much longer enjoying the lovely pool and outstanding margaritas when the city heat got too much. The room was delightful, so many thoughtful touches, Sara made a real effort to get to know us during our stay and even booked in an ad hoc manicure for my wife whilst we were there. I hope to revisit Merida would 100% stay at The Diplomat again if we do, highly highly recommend.

Thomas United Kingdom

I can’t express more how incredible this was. Everything was simply exceptional, from the service to the room to the design to comfort. The staff make you feel at home and will make sure you are always happy. And the food and drinks… WOW. Best margarita and breakfast I’ve had in a while… If you want to have a great trip, you should stay here.

Garren United Kingdom